Job Title: Team Lead	FLSA Status: Non-Exempt
Reports To:  General Manager	Prepared Date: June 2020

Position Description: Creates a welcoming environment for our guests, partners, community, and team. Guides guests through the Evergreens experience, creating long-lasting relationships and providing fast, friendly, professional & responsive service. Manages restaurant operations in conjunction with or in the absence of the General Manager and/or Assistant General Manager.

Duties and Responsibilities:

Operations

• Prepares food orders for guests using Evergreens’ recipes and standards.
• Understands and executes daily prep list to Evergreens’ standards.
• Handles knives and operates food production equipment safely.
• Prevent the spoilage of ingredients through proper storage in designated containers and in designated areas.
• Clear, clean and sanitize dining area.
• Clean, sanitize, and maintain cleanliness of work areas, surfaces, utensils, equipment, and dishes.
• Adheres to all food handling and safety regulations throughout the kitchen and restaurant.
• Follows all safety and sanitation guidelines and regulations to ensure quality food service.
• Accepts payment in the form of cash, and credit or debit cards for items purchased.

Hospitality & Guest Experience

• Demonstrates commitment to providing an excellent guest experience and hospitable environment.
• Provides menu information to customers, including explanations of ingredients and preparation methods.
• Communicates and delivers a friendly, welcoming, exceptional guest experience that differentiates our brand.
• Embraces feedback and provides solutions, understanding that guest satisfaction and loyalty are vital to our long-term success.
• Addresses guest concerns and guide them to a positive resolution.

Team Engagement

• Communicates often and openly to seek and share information, solicit feedback and encourage dialog.
• Contributes positively to a productive and engaged team by supporting and working well with others.
• Follows direction in a fast-paced environment and manages time effectively.
• Able to work independently and reliably; knows when to delegate and when to collaborate.
• Understands and incorporates Evergreens values into their day-to-day responsibilities.
• Embraces new ideas and change, demonstrating flexibility in their role and adapting in response to business needs.

Supervisory Responsibilities:

• Creates and manages daily prep list based on the needs of the location.
• Counts tills, reconciles cash, and reports daily totals.
• Keeps team members motivated, resolves conflicts, and makes decisions.
• Supports General Manager and Assistant General Manager as needed.
• Other duties as assigned.

Qualifications:

Preferred Education/Experience: 

• 2+ years of customer service.
• Previous experience as a shift lead or key employee.
• Experience with counting tills and reconciling daily deposit.

Certificates and Licenses:

• Appropriate state food handler’s card required.

Physical Demands and Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods standing as well as lateral movement on the make line.
• Kneeling to reach low storage and refrigeration.
• Must be able to lift up to 25 pounds at times.
• Fast-paced lunch and dinner rushes demand constant multi-tasking in a fluctuating environment
• Ability to work nights, weekends, and holidays depending on store needs.
• Ability to perform repetitive movements over long periods.