Job Title:  Team Member         FLSA Status: Non-Exempt
Reports To:  General Manager Prepared Date: June 2020

Position Description: Creates a welcoming environment for all through positivity, exchange of ideas and passion for the work being done. Guides guests through the Evergreens experience, creating long-lasting relationships and guest loyalty. Upholds the quality of product and services, embraces operational changes, and works with a sense of urgency to achieve goals.

Duties and Responsibilities:


  • Prepares food orders for guests using Evergreens’ recipes and standards.
  • Understands and executes daily prep list to Evergreens’ standards.
  • Handles knives and operates food production equipment safely.
  • Prevent the spoilage of ingredients through proper storage in designated containers and in designated areas.
  • Clear, clean and sanitize dining area.
  • Clean, sanitize, and maintain cleanliness of work areas, surfaces, utensils, equipment, and dishes.
  • Adheres to all food handling and safety regulations throughout the kitchen and restaurant.
  • Follows all safety and sanitation guidelines and regulations to ensure quality food service.
  • Accepts payment in the form of cash, and credit or debit cards for items purchased.

Hospitality & Guest Experience

  • Demonstrates commitment to providing an excellent guest experience and hospitable environment.
  • Provides menu information to customers, including explanations of ingredients and preparation methods.
  • Communicates and delivers a friendly, welcoming, exceptional guest experience that differentiates our brand.
  • Embraces feedback, provides solutions, and understands guest satisfaction and loyalty are vital to long-term success.
  • Addresses guest concerns and guide them to a positive resolution.

Team Engagement

  • Communicates often and openly to seek and share information, solicit feedback, and encourage dialog.
  • Contributes positively to a productive and engaged team by supporting and working well with others.
  • Follows direction in a fast-paced environment and manages time effectively.
  • Able to work independently and reliably and knows when to involve others.
  • Understands and incorporates Evergreens values into their day-to-day responsibilities.
  • Embraces new ideas and change, demonstrating flexibility in their role and adapting in response to business needs.

Supervisory Responsibilities: This position does not have supervisory responsibilities. 



  • 1+ years of customer service preferred.

Certificates and Licenses:

  • Appropriate state food handler’s card required.

Physical Demands and Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Prolonged periods standing as well as lateral movement on the make line.
  • Kneeling to reach low storage and refrigeration.
  • Must be able to lift up to 25 pounds at times.
  • Fast-paced lunch and dinner rushes demand constant multi-tasking in a fluctuating environment
  • Ability to work nights, weekends, and holidays depending on store needs.
  • Ability to perform repetitive movements over long periods.