Job Title: General Manager (GM) FLSA Status: Exempt
Reports To:  Area Manager (AM) Prepared Date: May 2020

Position Description: Leads store operations and achieves results by optimizing talent and resources. Engages and inspires their team with clear direction and follow-through on the Evergreens mission, vision, and values. Models the ultimate hospitality mindset to ensure the guests are receiving the Evergreens experience with every visit.

Duties and Responsibilities:

Leadership

  • Understands, models, and instills company culture.
  • Builds community both within and outside Evergreens.
  • Creates a welcoming, open, and inviting environment that encourages participation and engagement.
  • Communicates clearly, effectively and in a positive way that inspires staff to be at their best.
  • Models building strong relationships across all facets of the business.
  • Demonstrates how to lead positively through uncertain, unexpected, and changing priorities.
  • Rallies the team, get buy-in and alignment and leads with passion.
  • Establishes high standards and accountability, and embraces mistakes to learn, adjust, and do better.
  • Bases decisions on analysis, experience, resources and circumstances and acts decisively under pressure.
  • Maintains organization in a fast-paced environment and manages time effectively.

Operations

  • Directs and contributes to food preparation and storage to ensure compliance with food safety standards.
  • Conducts daily inspections of restaurant and equipment to ensure compliance with food safety standards.
  • Receives and reviews incoming orders for accuracy and product quality.
  • Handles knives and operates food production equipment safely.
  • Prepares food orders for guests according to Evergreens’ recipes and standards.
  • Ensures that all meal and rest breaks are provided and reported.
  • Organize and oversee staff schedules.
  • Enforces proper cash handling procedures. Balances cash on hand with End of Day report and reviews manager log and cash deposits from prior day.
  • Makes informed decisions and can realign processes in response to changing business needs and corresponding metrics.

Hospitality and Guest Experience

  • Communicates and delivers a friendly, welcoming, exceptional guest experience that differentiates our brand.
  • Demonstrates commitment to providing long-lasting connections and legendary interactions with guests, partners, community, and team.
  • Embraces feedback and provides solutions, understanding that guest satisfaction and loyalty are vital to our long-term success.
  • Addresses guest concerns and guide them to a positive resolution.
  • Provides menu information to customers, including explanations of ingredients and preparation methods.

Team and Talent Development

  • Assesses recruiting needs with succession management in mind, looking at team efficiencies and areas for opportunity.
  • Develops a positive, productive, and engaged team that takes personal responsibility for mistakes and shares credit for successes.
  • Embodies our mission, values, and goals, inspiring and bringing others with them through continuous communication and follow-up.
  • Enhances the skills sets of others through training, coaching and development.
  • Knows each team members goals and provides opportunities for future growth and development
  • Holds themselves and others accountable to our product, quality, and value standards.

Qualifications:

Experience/Skills

  • 3+ years of customer service required.
  • Previous experience as a manager required. 2+ years of management preferred.
  • Experience in managing teams of 10 or more employees preferred.
  • Experience interpreting profit & loss statements preferred.
  • Proficient with Microsoft Office Suite or related software preferred.
  • Experience with cash handling and reconciling daily deposit required.

Certificates and Licenses

  • Appropriate state food handler’s card required.
  • ServSafe Manager Certification preferred.

Physical Demands and Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Prolonged periods standing as well as lateral movement on the make line.
  • Kneeling to reach low storage and refrigeration.
  • Must be able to lift up to 25 pounds at times.
  • Fast-paced lunch and dinner rushes demand constant multi-tasking in a fluctuating environment.
  • Ability to work nights, weekends, and holidays depending on store needs.