4 | EG+ Loyalty Program
Evergreens provides a Reward Program where you may enjoy benefits linked to specific actions taken with Evergreens. By choosing to opt-in to any Reward Programs, you agree to be bound by the terms outlined in this “Reward and Loyalty Programs” section, as well as any terms applicable to the specific Reward Program and other regulations specified by Paytronix (https://www.paytronix.com/privacy-policy/)
By participating in or opting into a reward program, you acknowledge and agree to the terms of this Agreement. This Agreement constitutes a legally binding agreement between you and Evergreens, comprising this section, the corresponding loyalty program section below, and all other terms contained in this Agreement.
4a – Rewards
Using Rewards:
Any Reward issued by Evergreens must be utilized for a subsequent transaction with Evergreens before the specified expiration date indicated for such Reward. These Rewards are applicable only for qualifying pickup, Evergreens’ native delivery, and The Drop orders made through the App or order.evergreens.com, or for in-store purchases processed via an account lookup at checkout, as detailed in the respective Reward terms. However, Rewards cannot be redeemed for orders placed through any third-party platforms (including third-party delivery marketplaces like DoorDash, GrubHub, Uber Eats, or Postmates), or for catering orders.
Each Reward is single-use and must be redeemed by the Member associated with the email address linked to the account that received the Reward. Additionally, Rewards cannot be applied towards purchases of alcoholic beverages, taxes, tips, subscription fees, membership fees, merchandise, gift cards, or any other fees, including bag fees, service fees, and delivery fees.
It’s important to note that all Rewards are promotional in nature, non-transferable, non-refundable, and hold no cash value. They cannot be exchanged for cash or any cash equivalent, except as mandated by law.
Birthday Reward:
If you willingly provide your birth day and month during the registration process for a digital account via the App or order.evergreens.com, you’ll receive a Birthday Gift Reward around your birthday. This reward takes the form of a discount for a complimentary entrée, such as any salad, wrap, or warm bowl, which will be credited to your account. The Birthday Reward expires one week after issuance and cannot be used for alcoholic beverages. It is redeemable only once per eligible user and must be used within the Evergreens account associated with the email address through which you received the Reward.
This Birthday Reward can be claimed solely in conjunction with digital pickup, Evergreens native delivery, orders placed via the App or order.evergreens.com, or for in-store purchases made after using an account lookup at checkout. It is not applicable for catering orders or orders placed through any third-party platforms, including third-party delivery marketplaces like DoorDash, GrubHub, Uber Eats, or Postmates.
Please note that the Birthday Reward is promotional in nature, non-transferable, and non-refundable. It is subject to change, holds no cash value, and cannot be exchanged for cash or any cash equivalent, unless mandated by law. Failure to provide your birth day and month during digital account registration renders you ineligible to receive the Birthday Reward.
Additional Reward Terms:
The value of a Reward upon redemption will never surpass the total purchase price of the order for which it is utilized. Should a full Reward not be utilized upon redemption (for example, if the Reward’s value exceeds the order purchase price), any remaining balance will not be available for future transactions. All Rewards provided through the Program are fully expended upon their initial use.
Rewards are automatically monitored and allocated to each Member’s account by Evergreens or our service providers. Our determinations and records concerning these calculations and benefits are deemed final and binding. Your eligibility to receive Rewards is subject to verification. Any Rewards unable to be verified to Evergreens’ satisfaction may be adjusted, canceled, or disqualified at our discretion.
Evergreens is not liable for inaccuracies in crediting or awarding Rewards resulting from human error or technical issues, including but not limited to: failures of the App or order.evergreens.com website, technical malfunctions, network problems, computer system issues, server difficulties, access provider failures, computer equipment or software glitches, or any combination thereof. We are not obliged to issue retroactive Rewards for any reason (such as forgetting your mobile device or failing to log in to your account on order.evergreens.com or use the App while ordering, resulting in non-accumulation of Rewards for your order).
Rewards are promotional, non-transferable, non-refundable, and possess no cash value. They cannot be exchanged for cash or any cash equivalent under any circumstances, unless mandated by law. Rewards hold no value outside of this Program.
Rewards cannot be assigned, exchanged, sold, traded, bartered, purchased, gifted, or otherwise transferred. Any such acquired Rewards are null. They cannot be redeemed for gift cards, cash, or gift certificates. The accrual of Rewards does not grant Members any vested rights, and Evergreens does not ensure the ongoing availability of any reward.
All expiration times stipulated in this Agreement (including those for specific rewards) expire on the designated expiration date. Evergreens’ computer clock serves as the official timekeeping device for such expirations.
Should you request the deletion of your Evergreens account, you will forfeit access to all available Rewards upon processing of your request, and your account information will be deleted.
Evergreens reserves the right, at our sole discretion, to suspend or terminate a Member’s account for any reason, or to invalidate any erroneously awarded Rewards. Reasons for account suspension, termination, or reward invalidation may include, without limitation, disorderly conduct at an Evergreens location that harms Evergreens or its affiliates, violations of law, or any activity not in line with this Agreement’s letter and/or spirit, as determined by us. If your account is suspended or terminated, you forfeit any accumulated Rewards and are prohibited from registering for a new account without Evergreens’ prior written permission. Evergreens is not liable for Rewards sent to suspended or terminated accounts.
Please be aware that this list is not exhaustive. Rewards may be subject to additional terms, conditions, restrictions, or limitations, which may be disclosed with the Rewards or incorporated into these Terms & Conditions over time. Rewards cannot be redeemed for cash or transferred, and are void where prohibited. Evergreens reserves the right to modify or discontinue these Rewards at any time.
4b – Eligibility & Suspension
Evergreens Reward Programs are exclusively available to legal residents of the fifty (50) United States (including the District of Columbia) who are at least eighteen (18) years old at the time of participation. These programs are void where prohibited by law. Corporations, entities, or organizations of any nature are ineligible to partake in Reward Programs. Each individual may only engage in an Evergreens Reward Program using one Account. We retain the authority to suspend, modify, or terminate the eligibility of any individual found to be utilizing an Evergreens Reward Program in a manner inconsistent with this Agreement or applicable federal or state laws, statutes, or ordinances. Please note that such suspension or termination may affect multiple Evergreens Reward Programs. Similarly, such actions may result in the forfeiture of benefits accumulated under the Evergreens Reward Program. In addition to suspending or terminating eligibility, we reserve the right to undertake suitable administrative and/or legal measures against such individuals. It is your responsibility to ensure accurate accrual of any rewards or benefits earned through a Evergreens Reward Program.
4c –Termination of Rewards Program
Evergreens Reward Programs persist until we decide to terminate the specific program, a decision we may make at any time, with or without prior notice to you. In the event of a Evergreens Reward Program’s discontinuation, you may forfeit all benefits associated with that program, including those that have not yet been redeemed. Additionally, we retain the right to suspend or amend any Evergreens Reward Program at our discretion, at any time. By continuing your participation in the Evergreens Reward Program, you acknowledge and accept any modifications we implement. We will endeavor to notify you of any changes prior to their implementation.
4d –Disputes & Disclaimer
Any questions or disputes concerning eligibility for an Evergreens Reward Program, your adherence to this Agreement, accumulation of rewards or benefits, or any other matters related to an Evergreens Reward Program, will be resolved by us as outlined in the Disputes, resolution section. By participating, you consent that our decisions regarding an Evergreens Reward Program are conclusive. All Evergreens Reward Programs are governed by relevant laws and regulations. We provide no representation or warranty of any kind regarding any Reward Program, which are offered on an “as-is” and “as-available” basis.